Army 5152.216-5901 OMBUDSMAN Basic (JUN 2014) (Current)

This clause has not been authorized for official release. We recommend deferring to the text of the clause in your RFP or contract.
As prescribed in AI 5116.506-100(b), insert clause 5152.216-5901, Ombudsman, in all solicitations and contracts, including task and delivery orders, regardless of dollar value.


(a) An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. The ombudsman is responsible for reviewing complaints from the contractors under multiple award task or delivery order contracts and ensuring that all the contractors are afforded a fair opportunity to be considered, consistent with the procedures in the contract.

(b) Before consulting with an ombudsman, interested parties must address their concerns, issues, disagreements, and/or recommendations to the Contracting Officer for resolution.

(c) If resolution cannot be made by the Contracting Officer, concerned parties may contact the CJTSCC Ombudsman at: (insert Ombudsman contact information as reflected in the HCA Ombudsman Delegation Letter posted in Acquisition Policies SharePoint site).

(d) The ombudsman has no authority to render a decision that binds the agency.

(e) Do not contact the ombudsman to request copies of the solicitation, contract, delivery order, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the Contracting Officer.

(End of Clause)


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